Customer Success Manager and Visualization Designer
Visoid
Our mission is to help architects bring their vision to life. We’re building a web-based application for architects that speed up their design workflows and makes high-quality visualization accessible to a wider audience.
We have experienced rapid growth in recent months and we are hiring to further scale the company. We have customers in over 120 different countries, who collectively have generated over 6 million visualizations on our platform since the company was established in 2023.
What you will do
As an early hire, you will serve as a cornerstone of the company, with opportunities to develop skills and take on responsibility as we grow. You will partake in decisions that significantly impact the company's future.
As a software company serving architects, customer relationships and user success are at the heart of our communication, ensuring that architects discover, adopt, and thrive with our platform. In this role, you’ll collaborate closely with our entire team to shape how Visoid is experienced and supported throughout the customer journey. You will take charge of guiding and empowering our users through the most impactful and value-driven touchpoints, ensuring long-term engagement and satisfaction.
If you’re passionate about architectural visualization, users and growth, enjoy wearing multiple hats, and possess the pace and agility that a growing tech startup demands, we’d love to hear from you!
As the Customer Success Manager and Visualization Designer at Visoid, you will:
Help our Users: Be the first line of support for our growing user base digitally or in-person.
Champion user engagement: Build and nurture relationships with our users through events, surveys, and community management initiatives.
Create educational and high-impact content: Develop new content that clearly communicates how architects can create value with Visoid, including help center articles, blogs, case studies, webinars, and tutorials.
Be the professional voice of Visoid: Represent Visoid on social media and events.
Support digital marketing initiatives: Work together with internal or external content creators by representing the voice of the user to deliver top of the class visual content.
Be part of a cross-functional team: Work closely with the whole team to align user needs with business goals.
Who you are
We are seeking a creative individual with a commercial mindset who is as obsessed with our users as we are. You should be a self-motivated team player committed to delivering real value and solving genuine user problems.
We think you will thrive in Visoid if:
You have an ability to communicate with users and apply insights into concrete product improvements.
You have a startup mindset and can independently prioritize the most valuable tasks when resources are limited.
You are self-driven with a “doer” mentality focused on moving fast and getting the job done.
You are eager to learn and acquire new skills.
Minimum Requirements
At least a Bachelor level degree in Architecture.
At least 3 years of experience with architectural design and/or visualization design.
Proven design skills and deep interest for architecture.
A passion for creating beautiful visualizations.
Familiarity with multiple BIM, 3D modelling and architectural visualization software such as e.g. Archicad, Revit, 3ds Max, Enscape.
Ability to simplify complex concepts and communicate them clearly with compelling storytelling.
Adaptable and comfortable working in a growing startup environment with shifting priorities in a fast-paced environment.
Strong collaboration skills and interest in working cross-functionally with sales, product, and content teams.
Optional qualifications
Experience in tutoring or teaching in person or digitally.
Experience in working at a software company in a commercial role.
Knowledge of generative AI tools.
Experience in driving social media engagement on Instagram, Youtube and Linkedin.
We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The optional qualifications are a bonus, not a requirement.
We prioritize candidates that are either are already located in Oslo, or who have an existing right to work in Norway and are willing to relocate to Oslo.
Perks and benefits
We strive to offer competitive benefits for our employees. Here's what you can expect from us:
4% pension contribution
Flexible work hours
Flexible home-office arrangement
5 weeks vacation
Choice of computer equipment and mobile device
Gym membership
Cantina with subsidized lunch
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Monthly social and educational events
We are located at StartupLab, the leading co-working space for startups in Norway.
Compensation and equity
We offer a competitive salary, adjusted for early-stage growth companies. The salary range for this position is 650,000NOK - 900,000NOK (€55,000-€80,000) depending on experience and background.
As an early hire you have the unique opportunity to secure a significant equity stake in the company. You will be directly invested in our success and share the rewards as we grow. Your contributions will not only shape the future of the company but also provide you with substantial financial upside if we achieve our goals.
About the team
As a company, we foster a team-focused culture that values ambition, collaboration and honesty. We want to assemble a team of innovative technologists and product enthusiasts who are passionate about building a great product for our users.
With the company numbering 9 employees, and already representing 8 different nationalities, we are no doubt a diverse group of people. Most of us are located in-person at the Oslo office in Norway.
Working at Visoid
We believe in a high-performance culture driven by speed, user impact, and continuous improvement through direct, respectful feedback. We favor rapid iteration and a "move fast and learn" approach over perfection. If you thrive in a dynamic environment, want to directly impact the product, and aren't afraid to challenge the status quo, you'll fit right in.
Beyond the work, we value a positive, inclusive atmosphere. To stay motivated, creative, and connected, we host monthly team social events where we try out new activities and simply enjoy spending time together.
Why Norway?
Norway combines a thriving tech industry with high living standards, and strong social benefits. Since English is widely spoken, international talent can easily settle in and feel at home.
Oslo itself is uniquely positioned: local public transport can take you to both the sea and the mountains in under 30 minutes. Whether you’re an outdoor enthusiast, an urban explorer, or a foodie looking to enjoy the city's rich restaurant and museum scene, Oslo truly has something for everyone.
Apply for the job
Do you want to join our team? Then we'd love to hear about you!