At Tise, our goal is to make the world favori’tise buying second hand. By making it easy, fun and inspiring to use our marketplace. Sustainability is at our core, and we strive to use our voice and platform to help people make more sustainable choices every day. We are now more than 3 million users and have a highly engaged community of tisers across Norway, Sweden, Denmark and Finland 🌱

Customer Support Representative

The Tise team now counts more than 90 people in four countries, and the majority work at our headquarters in Oslo. As we are growing, we are experiencing an increase in support inquiries from our customers. These are about our payment solution and shipping, questions about the app and other general and technical issues. We want to offer excellent customer support, with a focus on being proactive. We are therefore growing our team with a friendly, helpful and tech-savvy person who is passionate about Customer Support and second hand!

The Support team is a distributed team and we are today located in Oslo, Helsinki and Copenhagen, and some of our team members work remotely. We are now looking for three support representatives located in Oslo that can both speak and write Norwegian and English. It is helpful if you know another Nordic language as well (Danish and/or Finnish).

We are looking for three 100% employees, one for each of our support teams: Safety & Trust, Payment & Logistics, and First-Line Support.

Payment & Logistic:

We are looking for a person who has strong communication skills, is solution-oriented and wants to work with maintaining our user satisfaction. As a part of this team, you will handle complex issues reported from our users, related to our payment and shipping solutions. You will play a key role in ensuring that transactions and deliveries run smoothly, while working closely with both internal teams and external partners.

First-Line Support:

A dynamic team where you not only help users navigate and guide them through a broad spectrum of app functionalities, including payment, shipping, and technical issues, but also ensure the Tise experience is improved in complex situations. This requires collaboration across teams, with the clear goal of increasing user satisfaction.

Safety & Trust:

As part of our international team, you will play a key role in keeping Tise safe and supporting users with issues regarding fraud and guideline violations. We believe you are curious and have strong communication skills, with a natural compassion for others.

📙 As a Customer Support Representative:

• You are motivated to provide excellent customer service
• You demonstrate outstanding written and verbal communication in Norwegian and English
• You understand Norwegian, Danish and Swedish
• You’re structured and reliable
• You welcome responsibility and you enjoy working proactively and holistically
• You have experience from a similar position
• You are a team player and someone who wants to contribute positively to the world

🌟 We appreciate if you:

• Are familiar with Intercom or other similar programs
• Pick up on new technology easily
• Have used or are familiar with Tise
• Can start as soon as possible
• If you can read and write in Finnish or Danish language

💚 What can we offer:

• A possibility to take part in a young, dedicated and fast-paced team that is growing rapidly
• A possibility to help on the way to a more sustainable planet through engaging young people everywhere in buying second hand instead of new
• Competitive terms

You apply by sending in a motivational letter and CV.

We are interviewing relevant candidates ongoing, so apply if this sounds like the perfect role for you! ⭐️

Avdeling

Support

Locations

Oslo