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Senior Service Designer

reMarkable

reMarkable

This job is no longer accepting applications

See open jobs at reMarkable.
Design
Oslo, Norway
Posted on Thursday, December 21, 2023

Want to help millions of people think better?

reMarkable creates hardware and software products that help people all over the world find focus. We launched our original reMarkable 1 paper tablet in 2017. Since then, we’ve sold more than 1,5 million devices, grown to over 400 employees, and transformed from a small startup to a fast-growing scaleup.

Following the successful launch of the reMarkable 2, which was named one of TIME's top 100 inventions of 2020, our subscription service Connect in 2021, and the Type Folio in 2023, we've set ourselves exciting growth and product development goals for the coming years. With a brand new campus opening in 2024 at Majorstuen in Oslo, and exciting products and services in development, we need new colleagues to join our journey.

We are looking for an experienced Service Designer to join our team in the Care and Operations Department. You will get the opportunity to explore how reMarkable can deliver outstanding customer experiences in the way we deliver products to our customers and interact with them to help them succeed. You will play an integral role in enabling this by taking the customer’s voice in the teams, driving the insight work and recommending improvements and ways to get there.

Are you ready to join the exciting growth of a truly unique tech brand?

About the role

We are looking for a skilled Service Designer with a structured and analytical mindset to support building customer centric- and competitive solutions to our world wide delivery, return and repair operations.

As a Senior Service Designer in Customer care and operations you will be responsible for identifying critical pain points to the customers’ overall experience, and facilitate processes to define and prioritize improvements in line with company goals. You will impact the priorities of teams through advocating the customer’s view, and make sure we are aligned with the company’s customer experience ambition.

You will be responsible for ensuring smooth and efficient customer experiences across touchpoints in Customer care and operations, meaning:

  • Applying a design thinking mindset for problem solving and facilitate cross-functional processes securing stakeholder alignment

  • Gathering and communicating customer insights and research to support decision-making

  • Detailing, evaluating and recommending improvement initiatives to raise customer satisfaction

  • Prioritizing improvement initiatives in line with company strategy

  • Contributing in implementing new solutions

  • Contributing in making continuous improvements to raise customer satisfaction

You will be a part of the Service Design department, thus also take an active part in building this subject expertise in reMarkable.

Who are you?

To thrive in this role, we believe that you are passionate about understanding customers' needs and at the same time are able to balance customer perspectives with company objectives. You are an ambitious and solution oriented person that is proactive, self-going, and takes responsibility where needed. In addition, you are confident in your subject expertise and enjoy sharing your knowledge with others.

These are some characteristics we are looking for in our new colleague:

  • You have 5+ years of relevant work experience from customer oriented roles as a Service Designer, Business Designer/Developer, Management Consultant or similar.

  • You consider yourself a dedicated professional and are passionate about customers.

  • You enjoy the challenge in navigating chaos and are able to structure complex problems.

  • You thrive in leading creative processes with cross-functional teams.

  • Experience from working with delivery, return or support processes is an advantage.

What do we offer?

At reMarkable, we offer the opportunity to contribute towards building a global tech company. You'll join a fast-paced, dynamic work environment and be involved in every step of creating a product that's used and valued by hundreds of thousands of customers around the globe. Besides robust career development and growth opportunities, we offer a workplace where everyone can influence the company's direction, story, and success. We're a committed and highly motivated team with a lot of love for what we do and the people that we work with. Through collaboration, we create a generous, respectful, and supportive environment where people take the extra steps needed to help each other succeed as well as exceed expectations.

This job is no longer accepting applications

See open jobs at reMarkable.