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Supply Chain Manager - Logistics



Oslo, Norway
Posted on Tuesday, March 14, 2023

Want to help millions of people think better?

reMarkable is a Norwegian company on a mission to help people think better through technology in a distracted world. We have sold more than a million devices worldwide, we recently became Norway’s latest unicorn, and now have over 350 employees in Oslo. In what feels like no time, we've gone from a small startup to being one of the fastest-growing companies in Europe.

Following the successful launch of reMarkable 2, which was named one of TIME's top 100 inventions of 2020, we have set ourselves ambitious growth and product development goals for the long run. To help us get there, we need new colleagues that want to make a real difference through their work – and that’s where you come in.

About the role

As our new colleague, you will hold an important role in operating our global, customer-centric logistics network to deliver world class customer experiences. We operate our supply chain through external partners, and you will monitor, coordinate and manage our logistics partners’ operations and performance. Tasks related to this will include following up KPIs and SLAs, ensuring proper flow of various transport documents and solving various ad-hoc situations that may arise. You will participate in various internal coordination and improvement fora together with our planning and customer care teams, as well as collaborating with our different sales teams.

As a member of our Supply Chain department, you will get to collaborate with cross-functional teams of dedicated and competent colleagues on a day-to-day basis.

Examples of tasks and responsibilities

  • Handling and coordination of shipments across our global supply chain (manufacturers, inventory transfers, outbound shipments, returns etc)

  • Close follow-up of and troubleshooting with global logistics partners with regards to SLAs and their performance

  • Follow-up and monitoring customs clearance processes and smooth operation across channels, transport companies, customs brokers and 3PLs

  • Booking and follow-up of shipments to retailers/distributors, business customers, and between warehouses

  • Follow up and ensure quality of key documentation (reports, SOPs, invoices, etc.)

  • Be a superuser and central go-to contact for daily work within ERP and similar technology where relevant

  • Follow-up on return shipments and related handling at our partners’ sites

  • Operational coordination between channels (Retail, B2B, B2C, etc.)

  • Support projects to acquire new markets and identify local requirements

Employment type: Full-time

Location: Oslo

Who are you?

You are able to quickly understand and analyse complex issues and come up with sound and rational judgements, also while working under pressure and juggling several pressing matters. You make an impact and are able to convince and persuade others and promote your own and the team’s ideas and plans successfully. You act on your own initiative and accept responsibility for the results, but also understand how to involve the right people in the process. You cooperate well with others, share knowledge and support others in the pursuit of team and company goals. You communicate in a clear, precise and structured way with good verbal and written English skills. Additional language skills such as Chinese or Spanish could be an advantage.

You have demonstrated knowledge and skills in the international logistics area and actively seek new knowledge within the field. We believe that you have at least 5 years of relevant work experience (e.g. operational international logistics, eCommerce or similar). If you have previous relevant work experience, it would be differentiating with experience with supply chain technology support systems, global air freight or forwarding/spedition, operational excellence work, reverse logistics (RMAs/returns). A Bachelor’s degree is expected, but relevant experience can offset this requirement.