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Customer Success Manager - Kahoot at Work

Kahoot!

Kahoot!

Customer Service, Sales & Business Development
Austin, TX, USA
Posted on Friday, November 24, 2023

Are you passionate about customer success and making a difference in the EdTech industry? Join Kahoot! as a Customer Success Manager and become a part of our mission to make learning awesome!

As a Customer Success Manager at Kahoot!, you will be responsible for ensuring the success and satisfaction of our valued customers. You will work closely with our medium to large enterprise clients, understanding their needs, and providing them with exceptional support and guidance. Through your expertise and proactive approach, you will play a critical role in driving customer adoption, retention, and expansion.

The Customer Success Manager reports to the Senior Customer Success Manager and will work with amazing colleagues at our office based in Austin, Texas, USA.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 9 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let’s play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

Responsibilities

  • Responsible for the full life cycle management of Kahoot! at Work customers.
  • Develop and implement strategies to identify and capitalize on expansion opportunities within existing accounts.
  • Collaborate with sales and marketing teams to create targeted campaigns and promotions aimed at driving upsell and cross-sell opportunities.
  • Cultivate customer advocates by ensuring a positive customer experience and success stories.
  • Monitor customer usage and satisfaction to proactively address potential issues and enhance customer retention.
  • Utilize data and analytics to identify patterns, trends, and areas for improvement within the customer base.
  • Utilize HubSpot (CRM) and/or other BI tools to maintain an accurate renewal pipeline to forecast renewal revenue and identify upsell opportunities within existing accounts.
  • Work closely with other key functions such as Sales, Marketing, Support and Product to deliver key customer insights and drive customer growth across the enterprise segment.
  • Higher university degree (Bachelor's degree minimum).
  • Minimum 3 years of relevant work experience in sales, account management, customer success or similar roles.
  • Fluent in English both oral and written.
  • Strong understanding of the complexities of the SaaS world and how to ensure customers have a successful journey and experience.
  • Excellent understanding of and experience working within technology.
  • Self-driven, and proactive at identifying and executing on opportunities.
  • Excellent presentation and communication skills.
  • Ability to thrive and ambition to outperform in a fast-growing environment.
  • Team player with ability to work in a distributed and international environment.
  • A competitive compensation package
  • Health, dental and vision insurance plans
  • 401k plan
  • Hybrid work set up
  • Flexible working
  • Buddy program
  • Social and company events (virtual and in person)
  • A diverse, friendly and international environment
  • Paid parental leave
  • Broadband and phone contributions