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Customer Success Manager



Oslo, Norway
Posted on Wednesday, January 31, 2024
Oslo Science Park, Norway

Customer Success Manager

Do you want to join a fast-growing tech startup with real impact?

Join the forefront of innovation! Intelecy, a fast-growing tech startup, is on a mission to revolutionize the manufacturing industry through sustainable production and cutting-edge AI technology.

Do you know the challenges in the process manufacturing industry and have the drive to turn these into real, measurable results? Then we have a good fit! Intelecy is looking for a Customer Success Manager who wants to take part in an exciting journey and play a central part in enabling our clients to realize value.

Intelecy’s no-code Industrial AI SaaS platform is built for industrial data and made for industrial citizens. The easy-to-use tools enable engineers and operators to create, use, and operationalize machine-learning models without prior coding knowledge. Intelecy is already loved and used by companies like TINE, Vianode, Glencore, IFF, Heidelberg Materials, and many more.

About the role

At Intelecy we live by the mantra “Customers First”. As a Customer Success Manager, you will work directly with our customers to ensure they achieve the desired outcomes and remain satisfied with their purchase. As a vital member of our team, you will play a pivotal role in achieving our mission and collaborate closely with cross-functional teams to ensure customer satisfaction.

A glimpse of what your responsibilities would be:

  • Develop and Execute Customer Success Plans:
    Formulate and implement comprehensive Customer Success plans, meticulously aligned with business targets and value realization roadmaps.
  • Cultivate Trusted Advisor Relationships:
    Foster strong relationships as a trusted advisor with key stakeholders, ensuring not only high customer satisfaction but also securing renewals and identifying upsell opportunities.
  • Drive User Adoption at Scale:
    Spearhead widespread user adoption through engaging training sessions and workshops, empowering clients to maximize the potential of our no-code Industrial AI SaaS solution.
  • Continuously Coach on New Features:
    Provide ongoing guidance to customers, illuminating the benefits of new Intelecy features and demonstrating practical strategies for realizing substantial value.
  • Craft Joint Success Stories:
    Collaborate in the creation of compelling success stories for both internal insights and external communications, showcasing the tangible impact of Intelecy's solutions.
  • Be the Voice of the Customer:
    Act as the primary advocate for customers within Intelecy, offering invaluable insights to the product team and swiftly addressing high-severity requests or escalations.
  • Engage Customers through Various Channels:
    Cultivate customer engagement through diverse channels, including newsletters, webinars, and events, fostering a sense of community and collaboration.
  • Contribute to Training Development:
    Play a crucial role in developing impactful training courses and educational materials, ensuring clients have the resources needed for success.

About you

To be successful in this role, you most likely have:

  • 5+ years’ experience in a customer-facing role within business consulting, industrial software, or similar
  • Proven ability to manage complex stakeholder landscapes, building credible relationships on various levels of the organization, ranging from the management team to the factory floor
  • Experience in preparing and hosting a wide variety of customer meetings, including workshops, business reviews, product demos, and similar
  • Experience from the Manufacturing industry, with an understanding of common customer pain points
  • Strong communication skills
  • Background from or a strong interest in working for a fast-growing SaaS company
  • Ability to travel to customer sites
  • Preferably experience developing and executing on strategic Customer Success or Account Plans

We're seeking a dynamic individual with a passion for customer success, a knack for relationship-building, and a strong affinity for the exciting challenges of a fast-growing SaaS company. If you thrive in a stimulating and fun work environment, Intelecy is the place for you.

What we offer

Impact. You will disrupt the way the manufacturing industry operates, enabling them to leverage the power of AI to make decisions that will make the world a better place.

Growth. Join a start-up with high drive and global ambitions. We’re looking for someone who will grow with us, both when it comes to competence and responsibility as the commercial team grows.

Fun. Intelecy has a stimulating, fun, and caring work environment with an international and diverse team. We’re located centrally in Oslo, with easy access to the fjord and social arenas.

Ownership. We offer a competitive compensation package together with a stock option plan; hence, you will own a piece of the company you are helping to build.

About Intelecy

Intelecy is an innovative SaaS company that was established with one clear goal: enabling sustainable production.

Our no-code Industrial AI platform is built for industrial data and made for industrial citizens. This enables process engineers and operators to create and use Machine Learning models, without prior knowledge of coding.

By leveraging Intelecy our customers improve resource utilization, prevent unplanned downtime, increase capacity and minimize their environmental impact.

Read more about us here!

Founded in 2017
Oslo Science Park, Norway

Customer Success Manager

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