Description

🚀 CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes.

About the Role



We are looking for a Senior Customer Solution Architect to join our Delivery team in the UK, supporting customers across EMEA and AMER.

This role is a key technical position supporting pre-sales, technical evaluations, integrations, and customer onboarding. You will work closely with prospective and new customers to understand their needs, demonstrate CUJO AI products, and ensure successful end-to-end solution delivery.

As a Senior CSA, you will act as a trusted technical advisor, bridging customer requirements with CUJO AI’s products and internal teams. You will collaborate closely with Sales, Product, Engineering, and Delivery to drive successful customer outcomes from pre-sales through onboarding and long-term adoption.

This role reports to the EMEA Delivery team leadership.

Location: This position is remote-friendly. While we ideally seek to fill the role in the UK, candidates based in other European countries will also be considered.

In This Role, You Will:

• Engage with customers to understand business and technical requirements and present CUJO AI solutions.
• Design and integrate CUJO AI products (Cloud, Firmware, APIs and SDKs) into customer environments.
• Lead technical workshops, architecture discussions, solution evaluations and proof-of-concept evaluations.
• Deliver tailored demos and architecture walkthroughs.
• Lead proof-of-concepts and technical evaluations.
• Collaborate with Sales, Product, Engineering, and Delivery teams to align on customer needs.
• Contribute to technical documentation, best practices, and solution standards.
• Educate customers and partners on CUJO AI technologies and architectures.
• Ensure a smooth transition from pre-sales to onboarding and delivery.
• Support RFP, RFIs and help position CUJO AI against competitors.

Requirements

What We’re Looking For:

• Strong technical background in networking, cloud services (preferably AWS), and cybersecurity.
• 10+ years of combined experience in senior technical roles within large ISPs / NSPs or comparable service provider environments.
• Proven experience in customer-facing technical roles (Solutions Architecture, Pre-Sales Engineering, Technical Consulting).
• Excellent communication, presentation, and documentation skills.
• Proven ability to lead complex technical discussions and solution evaluation.
• Experience with API and Mobile SDK integrations, cloud infrastructure, and firmware is highly desirable.
• Ability to collaborate effectively across EMEA and AMER teams.
• Strong problem-solving skills and proactive mindset.
• Strong stakeholder management capabilities.
• Fluency in English (spoken and written).

What Will Make You Stand Out:

• Proven track record of driving customer outcomes, not just successful implementations.
• Experience influencing product roadmap and priorities through customer feedback.
• Ability to operate as a trusted advisor to CISOs, senior technical leaders, and executives.
• A deep commitment to customer experience, thinking beyond deployment to own and improve the end-to-end customer journey and drive long-term customer success.

Why Join CUJO AI?

• Flexible Work – Hybrid or fully remote options based on location.
• Team Gatherings – Annual company-wide kickoff events and ongoing team activities.
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
• Referral Rewards – Earn up to €1,000 for referring new hires.

At CUJO AI, we’re not just building technology—we’re shaping the future of secure and intelligent connectivity. If you’re a driven engineer who thrives in dynamic environments and loves building impactful systems, we’d love to hear from you.

📅 Apply by January 6, 2025 – but don’t wait! We’ll hire as soon as we find the right person.

📩 Apply via our recruitment portal. Questions? Email us at careers@cujo.com.