Customer Success Manager
Ardoq
Customer Success Manager
Customer Success Manager at Ardoq
Location: Oslo or Copenhagen
Empower clients to unlock the full potential of their enterprise architecture practice with Ardoq product expertise.
Why this role matters
At Ardoq, our success is driven by the strength of our customer relationships and the value we deliver through our platform.
As a Customer Success Manager, you’ll focus on building strong, long-term relationships with our customers. You will help them define and realize measurable value through Ardoq, guiding organizations through their Enterprise Architecture journeys and ensuring they achieve impactful business outcomes.
You will be their trusted advisor - someone who understands their business priorities, can articulate how Ardoq supports their goals, and ensures they get the most out of our platform.
On a typical day, you will:
Build and maintain strategic relationships with a diverse book of customers to drive product adoption and long-term value realization.
Partner with key stakeholders to develop success plans, track progress, and align on business objectives.
Act as a product expert - demonstrating capabilities, sharing best practices, and advising on how to solve customer challenges.
Protect against churn at all costs by monitoring and mitigating account risk as early as possible.
Collaborate closely with Sales, Product, and Professional Services to deliver a seamless, value-driven customer experience.
Proactively identify opportunities for account growth, advocacy, and deeper partnership.
We imagine you will bring:
4+ years of experience managing B2B customer relationships, ideally within a SaaS environment; experience with Enterprise Architecture is a plus
Proven ability to build strong, consultative relationships that drive measurable customer outcomes and retention
A data-driven mindset with the ability to translate insights into action
Strategic thinking, with a focus on understanding customer goals beyond feature functionality and elevating conversations accordingly
Confidence in representing the product and guiding customers toward achieving their business objectives
Ability to engage in technical discussions and quickly grasp complex concepts when required
Excellent organizational skills, with the capacity to manage multiple stakeholders and priorities effectively
Familiarity with enterprise change management or digital transformation initiatives is an advantage
Proficiency in English (required); additional languages—particularly Scandinavian or German—are a plus
About Ardoq
Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - four years in a row as of 2024.
We’re proudly cloud‑native, AI‑driven and fuelled by a culture built on bold thinking, kindness, and grit.
We’re a truly global and diverse team, with employees representing over 49 countries - working together to help organisations drive meaningful transformations.
Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.
Perks & Benefits
Wherever you’re based, you’ll have access to a competitive, well-rounded package that supports performance, wellbeing, and long-term success.
Employee Stock Options - share in Ardoq’s success as we grow together
25 days annual leave offered globally
Enhanced parental leave available globally to support you and your family
Retirement and insurance benefits, including travel, health, disability and life insurance
Annual learning budget to support your growth and development
A hybrid working policy: 2 - 3 days per week from one of our office (Copenhagen or Oslo)
How to Apply
Send us your CV - we’d love to hear from you
Our hiring process typically includes 3 - 4 interview stages:
Intro screen → chat with hiring manager → case interview → meet with the team.
We’ll be in touch within 1 week of each step and whether it’s a yes or no, you’ll get thoughtful feedback.
Final Note
At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, you’ll not only belong, you’ll impact, grow, and make work meaningful.
#LI-Hybrid
- Department
- Customer Success
- Locations
- Copenhagen, Oslo
- Remote status
- Hybrid
- Employment type
- Full-time
Why work with us?
-
Build a company together
Together, we have a unique opportunity to grow our company by 10 times in the next few years. Bring your best self and let’s climb as a team. -
Great people
Ardoq is a diverse team of curious, helpful, fun, and dedicated people. They’re the kind of people you're happy to spend time with every day. -
Meaningful work
You'll have the chance to build a meaningful workplace that fits your particular needs at Ardoq. -
Benefits that provide safety
We want you to live well. Ardoq's benefits package is designed to help our employees feel safe about their health, well-being, and future. Benefits include retirement savings, flexible work time, paid parental leave, a stock option program, and other benefits according to your country of residence.
Workplace & Culture
We're constantly building a more meaningful workplace. A place with the right mix of challenges, fun, opportunity, and impact with a diverse group of company-builders.
Customer Success Manager
Already working at Ardoq?
Let’s recruit together and find your next colleague.